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  LH Simple Chart Purge System
Posted by: Brian on Monday, September 05, 2005 - 11:13 AM
  Patient Relations
725 Reads

General Description
The conventional wisdom for years among dental consultants has been to do a periodic "chart purge" to deal with patients who have not been seen recently enough to be considered "active" - to reactivate those who can be reactivated, and to retire, or "purge", the charts of those who can't be. In an office with paper charts, this process is often aided by affixing a sticker to the chart that indicates the last year (and sometimes month) that the patient was seen. While this manual system no doubt does SOME good, it has numerous problems: the time of putting the stickers on the charts, the fact that each chart has to be manually reviewed to see what the status is, the fact that it would be pretty difficult to send a letter to the "reactivation candidates", and worst of all, it's very unlikely to be done on a regular basis.

This document describes a simple system for identifying and contacting these patients. It's to be run every Monday (along with the other Lighthouse systems that are designed to be run every Monday) to send a reactivation letter. It can also be run at any time to "clean up" inactive patients, by calling them and either reactivating them or inactivating them. Marking a patient's Clipboard "Inactive" is the only way to drop someone from the system.

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  The Business side of things: Mass Mailing to "Everyone" in Your Practice
Posted by: Brian on Wednesday, December 08, 2004 - 10:03 PM
  Patient Relations
1163 Reads

Over the years, one of the most frequent requests is for a way to "mail something to everyone in the practice". "Something" could be a Thanksgiving or other holiday greeting, a notice of change in address, a notice of a new doctor joining the practice (or an old one leaving), etc. But with just a little questioning, it always becomes apparent that the person doesn't really want to mail to everyone in the practice - it's usually just one person per family, and only if they're active. While there is no fool-proof way to do this, this article describes a way that will be almost 100% accurate, and provides a Contact Expert and some PW documents to make the job easy.

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  The Business side of things: Treatment Proposal Tracking System
Posted by: Brian on Wednesday, April 21, 2004 - 08:14 PM
  Patient Relations
1611 Reads

One of the weaker parts of PracticeWorks is its treatment proposal. You have almost no control over how it looks, or what data it contains, there's no way to supress individual details (each procedure's fee and insurance estimate), there's no way to add custom comments to it for each patient, etc., etc. The Lighthouse Treatment Proposal Tracking System addresses those shortcomings, giving you a simple way to prepare a very nice looking treatment proposal that will help improve your case acceptance of large cases.

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  The Business side of things: Referral Thank You Tracking
Posted by: Lisa on Wednesday, March 24, 2004 - 02:30 PM
  Patient Relations
796 Reads

Internal marketing is one of the most powerful forms of marketing in a dental office today. It practically gives you the rare opportunity to choose the quality of your new patients. When your favorite patients visit, you should remind them how great they are and that you wish ALL your patients were just like them. You should also remind them that your office welcomes new patients. Once they refer their friends, you should show them your appreciation which will obviously make them feel great and want to refer another friend and then another and then another.....

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  Lighthouse Simple Treatment Plan Tracking System
Posted by: Allen on Sunday, March 07, 2004 - 02:27 PM
  Patient Relations
1740 Reads

Once you have your marketing plan in place and the new patients are busting your door down (and yes, it is okay to celebrate!) then you need to shift your focus to "the morning after". The majority of these new (and recall patients) presenting will have further treatment needs. This information is made known to the clinical staff during that brief time the exam is performed and HOPEFULLY is captured in a treatment plan in the computer (and if not, there are OTHER issues we need to discuss, PRONTO!). The proper care and follow-up with these current patients of record on recently proposed treatment can make a world of difference to your practice sucess. This article and the associated download will describe the Lighthouse Simple Treatment Plan Tracking System that will allow your computer to "remind" patients on a progressive basis about the need to schedule recommended treatment.

***NOTE: Article and Download have been updated due to a "glitch" in the built in PW Treatment Tracking Functions. In the old version a patient may have been given a treatment plan and NOT selected in the follow up correspondence. This update adds a User Defined Form to allow the clinical staff to designate which treatment plans should be followed up and for how long.

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